Shipping & Consumer Policies

Shipping Information

The online shopping cart estimates shipping costs based on zip code and method of shipping. Orders sent via USPS should arrive within 7-10 days. Orders sent via UPS should arrive within the designated time selected upon checkout. Please call (800) 888-4741 or e-mail to track you order.


If for any reason you are unhappy with your purchase and wish to return a product, please contact IPG’s customer service department via (800) 888-IPG1 [4741] or e-mail

Once you have contacted IPG customer service, please send the item(s) you wish to return to:

IPG Returns Dept.
600 N. Pulaski Rd.
Chicago, IL 60624

Eligible returns will be credited to the purchasing credit card account upon receipt of the item(s) at IPG.  IPG cannot be held responsible for lost or damaged products. Please contact IPG customer service with any additional questions or concerns regarding returns.

International Orders

Please contact IPG Customer Service at (312) 337-0747 or email for more information.

Customer Service

For all other inquiries or to get in touch with Customer Service:

Phone:   1(800) 888-IPG1 [4741]

Experiencing trouble downloading your e-book? Check out Will it Work on My E-Reader? page for trouble-shooting help or contact our Customer Service department.